At Envisage, we offer superb levels of customer support and service excellence. We strive to provide a positively different experience that allows us stand out from the crowd.
We ensure that we understand the full customer environment where our product is installed and are able to guide our customers in identifying problem areas even if they fall outside the scope of our support.
The Envisage support desk sits in Pretoria. Customers are able to log support calls via the support web page, email or telephone call. The Envisage support web page allows our customers to view the status of support calls they have logged.
We are able to offer support for all products and solutions we sell, including IBM® Netcool® and APM products and environments.
We pride ourselves in being able to resolve most of the customer issues without having to escalate them to the vendor. This means only real bugs or product enhancement requests make it to the vendor. In some cases we have to be agile and adaptable enough to research and provide an option for support or an alternative solution, when the solution is not immediately obvious.