Our team is ready to discuss your requirements.

Contact Info

Unit B8, Waterford Court,
Corner of Rabie & Glover Streets,
Lyttelton 0157,
Gauteng, South Africa

Phone: 086 000 0773

Int. Phone: +27 12 644 2987

Fax: 086 631 6697

Envisage Support Login

Contact Us

You can get in touch with us using the contact details on the right, or fill in your details below and we'll get back to you.


IBM Netcool

Envisage’s services are targeted at companies that require support, implementation advice or consultation in the Operational Support Systems arena. These are mainly focused on IBM Netcool.

IBM Netcool Services

As one of the leading IBM Premier Business Partners in South Africa in the IBM® ITSM suite of products with a strong focus on Netcool® software, our reputation often precedes us; we are recognised and renowned for our skills, experience and knowledge in architecture design, deployment, implementation, auditing and analysis and support services.

Video: Netcool for Beginners

If you have no idea what Netcool does, this video will help you to understand. It is described in reasonably simplistic terms.

YouTube: Netcool for Beginners

Video: Introduction to IBM Netcool

If you have heard of Netcool but want to know a bit more, this is a good video to watch.

YouTube: Basic Introduction to IBM Netcool

Video: Overview of the IBM Netcool Suite

There are a few products in the Netcool Suite of products. This video explains them.

YouTube: Overview of the IBM Netcool Suite

Video: Introduction to IBM Netcool Operations Insight

Netcool Operations Insight or NOI is a bundle of products in the Netcool suite that is sold under a new pricing model. This video describes what is in this bundle.

YouTube: Introduction to IBM Netcool Operations Insight


We are an IBM Gold Business Partner

  • Speciaist – Netcool Network Management

Envisage Solutions - Gold Business Partner, Specialist Netcool Network Management

Verify our status on the IBM Business Partner website.

Our employees hold the following active and current certifications:

IBM Advanced Deployment Professional
  • Service Management Network and Service Assurance V4
IBM Certified Solution Advisor
  • Tivoli Service Availability and Performance Management Solutions V3
IBM Certified Support Associate
IBM Deployment Professional
  • Netcool/OMNIbus 8.1
  • Netcool/Impact 7.1
  • Tivoli Business Service Manager 4.1
  • Tivoli Network Manager 3.9

In addition to the above, we hold a number of IBM® Deployment Professional certifications in previous versions of the products, demonstrating an ongoing commitment to our Business Partner status and support of customers with older environments.

We have IBM® Certified Trainers in a number of Netcool® products and provide IBM® training at approved locations or customer sites.